Job Description

Logistics And Operations Associate, Specialist, Sr. Specialist

As a member of the Logistics and Operations team at Wayfair, you play a critical role in maintaining the accuracy, organization, and integrity of inventory within the store and warehouse environment. You ensure products are received, tracked, stored, and processed correctly to support a seamless customer and operational experience. Through daily audits, cycle counts, shipment processing, and system monitoring, you help protect inventory accuracy while supporting efficient product flow throughout the building.

This role requires strong attention to detail, accountability, and a proactive mindset. You will work with retail and visual merchandising teams to identify discrepancies, resolve issues, and improve operational processes. Whether handling inbound deliveries, performing audits, or troubleshooting inventory exceptions, you help ensure the right products are in the right place at the right time.

Wayfairs retail business is in an exciting phase of growth, with new store openings and evolving operational capabilities that bring our digital-first brand to life in a physical environment. This role offers a unique opportunity to be part of building scalable inventory processes and operational excellence from the ground up. Our Logistics and Operations team plays a vital role in supporting store performance, customer satisfaction, and overall business success as we continue to grow.

Ask Yourself: Does this sound like me?

• I pay close attention to details and take pride in keeping systems accurate, organized, and reliable. I understand that inventory accuracy directly impacts the customer experience and overall business performance.
• I stay proactive and hands-on throughout my shift. I am comfortable working in a fast-paced environment where priorities can shift quickly, and I take ownership of resolving issues rather than waiting for someone else to step in.
• I use technology confidently, navigating inventory systems, scanners, and reporting tools to identify discrepancies and maintain accurate records. When something doesnt look right, I investigate and work toward a solution.
• I communicate effectively with teammates across visual and retail operations to ensure product movement stays smooth and efficient. I understand that operational excellence is built through teamwork, consistency, and accountability.
• I am dependable, adaptable, and willing to step in wherever needed to support the success of the team and the customer experience.

Key Responsibilities

Customer Engagement & Sales

• Lead with Connection: Build authentic relationships by asking thoughtful questions to understand each customers needs, preferences, and project goals.
• Guide the Journey: Support customers through the full shopping experiencefrom inspiration to purchasereducing friction and creating clarity.
• Always Be FIlling (ABF): Approach every direction as an opportunity to provide excellent deals/show off the best product.
• Accurate Pricing and Signage: Improve the shopper journey by ensuring all products and prices are correctly represented via electronic shelf labels (ESLs), brand-specific displays, and functional or promotional signage.

Inventory Accuracy & Control

• Ensure Inventory Accuracy: Conduct daily audits and maintain a robust Cycle Count Program to protect inventory integrity.
• Utilize scanning technology to track carton-level details including quantity, condition, and location.
• Monitor inventory discrepancies to ensure system and physical inventory alignment.
• Label all inventory accurately.

Inventory Operations

• Manage Inventory Performance: Monitor aging inventory, process markdowns, and coordinate vendor returns for recalls.
• Receive and Process Shipments: Unload and receive inventory carefully, including manual handling of large and heavy items.
• Accurately document overages, shortages, damages, and inventory exceptions during receiving and processing activities.
• Support efficient inventory flow between the stockroom, and sales floor operations.

Systems & Auditing

• Process incoming shipping to ensure accuracy
• Use ticketing systems to manage operational exceptions and support issue resolution.
• Identify trends, process gaps, and opportunities for operational improvements based on frontline observations.

Operational Excellence & Team Collaboration

• Collaborate closely with logistics leaders, retail teams, and operational partners to streamline processes and maintain Wayfairs operational standards.
• Adapt quickly to changing business needs and take ownership of inventory-related challenges in a fast-moving environment.
• Support store operations as needed, including replenishment, organization, and back-of-house tasks.
• Demonstrate reliability by maintaining punctual attendance and proactively communicating operational concerns or unexpected issues.

Success Profile & Qualifications

• Detail-Oriented: Maintains high levels of accuracy while managing inventory and operational processes.
• Operationally Focused: Understands the importance of inventory integrity and execution consistency.
• Problem Solver: Investigates discrepancies proactively and works toward timely resolution.
• Technology Comfortable: Able to navigate multiple systems including, inventory scanners, and ticketing tools.
• Team-Oriented: Collaborates effectively across visual and retail teams to support operational success.
• Adaptable & Reliable: Thrives in a fast-paced environment and adjusts quickly to changing priorities.
• Physically Capable: Comfortable lifting, moving, and handling large or heavy merchandise safely.
• Organized & Accountable: Manages workload efficiently while maintaining strong follow-through and ownership.

This job description is intended to outline the general responsibilities and qualifications of the role. Duties, responsibilities, and activities may change or be assigned at any time with or without notice. The essential functions of this job must be performed with or without reasonable accommodation.

Minimum Requirements Necessary to Perform Essential Functions

Below sets out the minimum requirements required to perform the essential functions listed above, with or without reasonable accommodation.

Requirement - Specification - Frequency

Supervisory Requirements - Supervisory Requirements - Supervisory Requirements

Supervisory Responsibility - No - N/A

Supervisory Size - N/A

Work Environment - Work Environment - Work Environment

Work near moving mechanical parts - No - Minimal(Must adhere to safety protocols)

Work in high, precarious places - No - Minimal(Must adhere to safety protocols)

Physical/Mental Requirements - Physical/Mental Requirements - Physical/Mental Requirements

Standing - Full Day(Frequent standing, walking) - Frequent

Lifting - up to 50 lbs(Ability to lift independently on a regular basis) - Regular Basis

Educational/Qualification Requirements - Educational/Qualification Requirements - Educational/Qualification Requirements

Education - High School Diploma or equivalent is required

Inventory Experience - 1 to 3 years of inventory control experience, preferably in retail

Preferred Experience - 1+ year in distribution or logistics is preferred

Language Skill Requirements - Language Skill Requirements - Language Skill Requirements

Can read and understand englishStrong communication and relationship-building skills

Reasoning Skill Requirements - Reasoning Skill Requirements - Reasoning Skill Requirements

Adaptability and Problem-Solving

Detail Orientation (manage complex inventory workflows)

Technical Proficiency (Microsoft Office or Google Suite preferred)

Schedule Flexibility (expected to work nights, weekends, and holidays)

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

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