Call Center Customer Service and Sales Supervisor - Telecommunications Job at Cable One, Idaho Falls, ID

  • Cable One
  • Idaho Falls, ID

Job Description

Cable One is seeking a Supervisor Customer Care & Sales Advisor to lead a frontline team delivering exceptional service and sales support for our Sparklight broadband, TV, and phone customers. In this role, you will oversee daily call center operations, coach advisors on service quality and consultative selling, and manage performance against key metrics. You will handle escalated customer issues, analyze reports to drive continuous improvement, and partner with cross-functional teams to enhance processes and customer experience. This is an opportunity to grow your leadership career while helping connect local communities to reliable, essential connectivity services in a supportive, people-focused culture.

Job Tags

Local area

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